So you've bought a ticket that you're excited about and didn't receive a confirmation from us saying that 'You're In!'
This is definitely a posture we wish you to avoid assuming when coming to one of our events so with that in mind, we've created a few useful tips and common hiccups as to why you may not have received your purchase. If after you've tried everything, be sure to get a hold of us PRIOR to your scheduled event.
Important Trouble Shooting
First off, be sure to add us to your address book otherwise your computer will see us spam and that's not how we like to be perceived! ;-) In case we landed there by accident, be sure to check your spam or junk folder.
Make sure you're using an active Email. Not one of those fake emails that we all have for spam purposes. Still no joy?
If you're a Gmail user, you may have a "tabbed inbox" system. Basically, Google has split your inbox into separate inboxes and created tabs across the top, labeled Primary, Social, Promotions, etc.
The problem is...they've also decided that THEY, not YOU, get to choose which emails go into which new inbox tab, unless you tell them otherwise.
What does that mean?
A lot of emails you've asked to receive will end up under the Promotions tab, even though they're valuable content and you've specifically asked to get them.
Pretty much all emails from bloggers and other websites and people you subscribe to are being lumped into the "Promotions" inbox automatically, where you may not look. And you'll end up missing a lot of stuff you wanted.
Fear not, there's a fast and easy fix for you.
Look at your Gmail account to see if the new "tabbed" inboxes have been turned on (you'll see the new tabs across the top of your emails).
If so, here's how to make sure you're seeing what you've asked to see:
1. Click on the Promotions inbox tab. Drag any emails from people you actually want to hear from (hopefully, that includes us) and drop them onto the tab that says Primary.
2. Then, when it asks if you want future emails to go into your Primary inbox, just click yes.
3. So be sure to check your Promotions inbox to make sure nothing else you really want is getting caught in it.
....and there you have it. You should be in like Flynn! If not, be sure to reach out prior to your event date.